Terms and Conditions
COVID-19 - UPDATE
Please note that the ongoing epidemic of COVID-19 may affect current T&C's, please contact us directly regarding your tour.
We are taking new bookings, however payment is not required until 90 days before you travel . We have updated our Terms and Conditions on new bookings at this time so you can be confident that if situations change you are protected.
For all bookings made during the period: March 20 – May 30 2020
Valid for bookings with travel start dates: Until November 30 2021
Our COVID-19 flexible terms for new bookings:
Change of start date: Free, if done more than 14 days prior to departure
Change of tour: Free, if done more than 14 days prior to departure. If a higher-priced tour is re-booked, the difference of the credit and the new booking will be collected.
A Travel Credit to the value of 110% of the value of your purchase, valid for travel until November 30, 2021 will be issued for all tours cancelled or suspended
Please note the 110% travel credit is for clients who have booked directly with the Real Adventure Group or its travel brands (Real Aussie Adventures, Real Kiwi Adventures). If you have booked one of our suppliers’ products through a travel agent, you will need to contact that travel agent directly regarding any travel credit arrangements.
CONDITIONS OF TRAVEL
Your travel has been booked with service suppliers in co-operation with Real Aussie Adventures Pty Ltd. (ACN 158 549 332), trading as the Real Adventure Group. Real Aussie Adventures uses the travel consolidator Website Travel (ABN 37 108 914 594) to handle all funds on behalf of customers. Website Travel is a travel consolidator that holds all funds in trust and only pays suppliers for services after clients have traveled, hence guaranteeing any payments made.
BOOKING CONFIRMATIONS & YOUR RESPONSIBILITIES:
Open dated tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher. As general advice, we recommend 7-10 days in advance.
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates please refer to your booking agent.
Bookings must be reconfirmed with the operator directly at least 48 hours prior to travel (the contact details are provided on each voucher). Please do not contact Real Aussie and Kiwi Adventures directly.
AMENDMENT POLICY (FOR AUSTRALIA, NEW ZEALAND AND ASIA)
More than 1 month's notice prior to the commencement of travel will incur no charge. For any amendments within one month from the departure date, our regular cancellation policy may apply, however, the final decision will be made by our ground supplier. For open-dated tickets, the terms and conditions will take place once the tour or activity has been confirmed to travel.
For Fiji, Change of booking within 24 hours of travel, including after travel has commenced will incur an FJ$100 amendment fee: More than 24 hours notice $20 FJD More than 1 month notice prior to the commencement of travel No charge. Please note that amendment fees will be added to any amendment/cancellation fees imposed by the resort(s) affected. Bula Pass No amendment fee applies as the Pass is not activated until the first day of travel.
TERMS AND CONDITIONS
Real Aussie and Kiwi Adventure operators reserve the right to alter the route or itinerary of any of its tours and activities and arrange alternative carriers to those advertised if necessary. Sometimes roads or activities will be closed due to seasonality, extreme heat or rainfall and is beyond the control of operators. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of 4 passengers are required to operate. It may be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour if minimum numbers are not met. Real Aussie Adventures is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage and cannot be responsible for children whilst on tour. Parents are entirely responsible for their children whilst all care will be taken. Components of tours are subject to Cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Real Aussie Adventures reserves the right to amend the itinerary in these circumstances with no obligation to refund. Components of trips are dependent on many external factors and Real Aussie Adventures cannot be held liable if trip components are not available on the day of travel.
Please refer to each individual tour/package to establish which meals are included. Meals are indicated as: B = Breakfast, L = Lunch and D = Dinner.
Most tours require a certain level of participation. This may include assisting and cleaning afterward with the preparation of meals, collecting firewood and sweeping out tents.
FITNESS LEVEL AND AGE POLICY
All Real Aussie and Kiwi Adventures products require a moderate level of fitness. As a general rule, pax need to be fit enough to walk an average of 6 kilometers a day, though not all tours will require this amount of walking. If you are concerned about your client's suitability to a tour, please contact us and we can provide more information regarding the physical demands of that particular product and often recommend a more appropriate product if your first choice is not suitable.
Passengers aged 60-69 will need to fill out a brief form acknowledging they are aware of the adventurous nature of the tour or activity booked. Passengers aged 70 and above, as well as those who have declared a medical condition or pregnancy, will be required to have their doctor fill out a brief form approving them to travel on the booked activity or tour.
If you have any questions regarding your suitability for a tour or activity, please contact the Real Aussie Adventures reservations team.
Luggage should be restricted to 15 kg per person in a soft bag or backpack (except for tours starting and finishing in the same Northern Territory location where a 10kg limit applies) with a small day pack for easy access to a camera, sunblock etc. Those starting and finishing in a different location can request 20kg at time of booking with a soft bag.
Itineraries are correct at time of publication and may differ slightly to the one displayed in the brochure/website. Occasionally itineraries change as operators make improvements based on comments from past travellers. Additionally National parks alter their policies so that certain walks are no longer available for safety reasons. If we are unable to utilise a product, service or activity detailed, a suitable alternative will be offered where possible.
Please request child rates at the time of booking as many of our operators provide a child policy.
FEES AND LEVIES
Any additional fees/levies are noted within each itinerary. Credit card payments attract a 1.5-2.0% surcharge.
Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any
customer which is beyond our control. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants from a number of our activity providers. Real Aussie and Kiwi Adventures works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your trip.
Travel Insurance is NOT included. We endorse the recommendation of the Department of Foreign Affairs and Trade that all travelers take out travel insurance. It is the client's personal responsibility to purchase their own travel insurance to cover any liability which may be incurred to us or our service providers. We strongly recommend that clients source travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on either the confirmed departure date or a connecting service at the end of a tour. Our operators often work in remote locations and meeting flights or other transport arrangements after the tour cannot be guaranteed. Travel insurance recommended with a low excess payment, to make claims on canceled tours worthwhile. Travel Insurance is compulsory when traveling in Asia on our programs.
SMOKING & DRINKING
Government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles (smoking and drinking should be limited to stops along the route).
Prices are quoted in Australian Dollars inclusive of GST for Australian and Fijian product, New Zealand Dollars inclusive of GST for New Zealand product and US Dollars for our Asian products, and are valid for travel until 31 March 2020 (unless stated)
REAL AUSSIE ADVENTURES PTY LTD
Postal Address AU: PO Box 458, Hove, South Australia, 5048
ABN : 31 158 549 332