Frequently Asked Questions
We can take a deposit for your tour here at Real Aussie Adventures.
We have a deposit policy here at Real Aussie. We can take a deposit for any booking valued at $500 per person or more. You are required to pay a non-refundable deposit of 10% per person for your booking to be confirmed. Final payments must be made at least 60 days prior to your first travel date commencing. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking. Please note by paying a deposit you fix the price for your tour or activity, as long as you don’t make any further changes including change of date and/or accommodation amendments. Should you wish to change the date of your booking a change fee will not apply provided it is changed 30 days or more from departure and is for the same travel year (Apr-Mar). Further date changes will be charged at $50 per change and may be subject to pricing fluctuations depending on your new date of travel.
Do I need to reconfirm my tour?
Yes, it is important to call at least 48 hours prior to departure to confirm pick-up location and time. The number to call is on your travel voucher.
Are all tour departures guaranteed?
A minimum number of 4 passengers are required to operate each tour.
Departure days are scheduled through years of experience to avoid tour cancellations as last resort only.
It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour if minimum numbers are not met.
How fit do I have to be?
It is very important that customers understand that a reasonable level of fitness is required for all tours.
The areas in which we operate vary greatly in terrain and weather conditions. Travelers may be required to undertake walking experiences up to 4 hours in duration in challenging conditions. Travelers must be aware that depending on which region the tour is visiting & the southern hemisphere weather season in which you are traveling, you could encounter extremes of heat (40C+) or cold (-5C).
By law, it is required that customers advise Real Aussie Adventures or our travel partners in Australia of any pre-existing medical conditions &/or Dietary conditions before they join the tour. Customers may also be asked at time of each tour commencement to sign a liability waiver.
Travelers are requested to consult with their travel agent or contact us on firstname.lastname@example.org in relation to all medical or dietary issues.
Who travels on these tours?
The tours are open to everyone. The main consideration is that you have the correct expectation regarding the accommodation and fitness requirements.
Generally speaking, Budget tours use camping or budget accommodation. They are active in their nature. This tends to mainly attract people in the 18-40 age group.
Some tours have restrictions on people under the age of 18. Most tours have child rates. If you are traveling with children under 18, please check before booking.
You can travel the outback at any age, read more here.
How many people will be on my tour?
This all depends on the type of vehicle you are traveling.
The maximum number of people who might be on your tour reflects the number of available seats on your vehicle. Different tours have different sized Mini Coaches and 4WD vehicles. The size of the vehicle noted for a specific tour is noted on the respective tour pages.
- 16-24 – Mini Coach
- 9-20 – 4WD vehicles
Where will I sleep?
Different tours have different types of accommodation. A single tour might have several different types of accommodation. Generally speaking, one style of accommodation is used on a single tour. Accommodation ranges from camping (swags or permanent campsites ) through to backpacker hostels and hotel options. The accommodation type is noted on the tour page.
Do I need to request a sleeping bag?
- Bus tours in the Northern Territory and camping tours elsewhere in Australia – sleeping bags are not included in the rate, they require a local payment ($30-$50)and it is necessary to request them.
Different tours have different inclusions, but these are the general inclusions on all tours:
- Experienced guide
- Meals as indicated
- Camping equipment and fees
- Reference books
What should I bring?
Different regions at different times of the year will require different considerations. Desert regions in winter can be very cold. Tropical regions require less luggage, but different considerations for the heat need to be made. Your main consideration should be sunburn and dehydration where ever you are. Being out in the sun in the Southern Hemisphere is quite different from the experience in the Northern Hemisphere.
- Walking shoes/boots
- Insect repellent
- Water bottle
- Sleeping bag (can be hired/bought for $30- $50) for tours where this is required
Read more on what to pack here.
How much luggage can I bring?
You should keep your luggage under 15kg in one soft bag. You can then take an additional day pack on the vehicle with you.
Some Kakadu National Park tours have a 10kg limit
If your tour is starting and finishing in the same place, you should consider only what you need on the tour and leave excess luggage at your accommodation and pick it up on your return. Most accommodation offers this as a free service since you will be spending another night with them.
What will I eat?
Meals that are included will depend on the tour taken.
Breakfast will comprise of hot and continental options depending on the day.
Lunch is generally open sandwiches of freshly prepared salads and cold meats.
If you are a vegetarian you will eat as well as anyone else.
Can I book the tours open dated?
Many of the tours are operating so regularly you can book the tours from your country of origin with an "open-dated voucher". This means if you are not 100% certain of the day you want to travel then you can simply call our partners in Australia 7 days before departure and we will guarantee a seat. Open-dated bookings can be made with all partner companies in Australia, except Western Australia.
Short on cash? You can pay off your Real Aussie Adventures trip in installments if you like. Just contact us at email@example.com for more info.
What are the tour cancellation fees?
See the Terms and Conditions of booking a tour here which includes the cancellation policy.
Are tips to the guide included?
You will notice in Australia that tipping or gratuity is not a common practice amongst locals. This is because standard wages are a lot higher than in typical “tipping countries”. If you are impressed with your guide – which is likely – then feel free to buy him or her a drink on your last night or a little gift to say thanks but know that tipping is in no way expected, so save your money for the fun.
It is the traveler's personal responsibility to purchase their own travel insurance to cover any liability which may be incurred to us or a Service Provider. We strongly recommend that clients source travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date. Ask your travel agent or contact us for a quote.
We love to hear how you enjoyed your trip. Please email us to tell us about how great the tour is.
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