Conditions of travel
Your travel has been booked with service suppliers in co-operation with Real Aussie Adventures Pty Ltd. (ACN 158 549 332). Real Aussie Adventures uses the travel consolidator Website Travel (ABN 37 108 914 594) to handle all funds on behalf of customers. Website Travel is a travel consolidator that is fully bonded by the Travel Compensation Fund in Australia, hence guaranteeing any payments made.
Booking confirmations & your responsibilities:
Open dated tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher. As a general advice we recommend 7-10 days in advance.
Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates please refer to your booking agent.
Bookings must be reconfirmed with the operator directly at least 48 hours prior to travel (the telephone number is provided on each voucher).
Cancellation of a booking or part thereof will incur the fees listed below as well as a 1% administration fee. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onward. It is necessary to reconfirm tours 48 hours prior to travel - failure to do so may result in the booking being cancelled and fees charged.
• 14 days - 30 Days 25% of Fare
• 8 days – 13 days 50% of Fare
• Within 7 days 100% of Fare
Cancellations should be made with your booking agent as additionally their cancellation fees may differ to the above.
Please note any airfare components are non-refundable.
Terms and Conditions
Real Aussie Adventures operators reserve the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. Sometimes roads or activities will be closed due to seasonality, extreme heat or rainfall and is beyond the control of our operators. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of 4 passengers are required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour if minimum numbers are not met. Real Aussie Adventures are not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage and cannot be responsible for children whilst on tour. Parents are entirely responsible for their children whilst all care will be taken. Components of tours are subject to Cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Real Aussie Adventures reserves the right to amend the itinerary in these circumstances with no obligation to refund. Components of trips are dependent on many external factors and Real Aussie and Kiwi Adventures cannot be held liable if trip components are not available on the day of travel.
From April 1st nobody will be able to do the Rim Walk at Kings Canyon when the heat exceeds 36 degrees.
Please refer to each individual tour / package to establish which meals are included. Meals are indicated as: B = Breakfast, L = Lunch and D = Dinner.
Luggage should be restricted to 15 kg per person in a soft bag or backpack (except for tours starting and finishing in the same Northern Territory location where a 10kg limit applies) with a small day pack for easy access to camera, sunblock etc.
Itineraries are correct at time of publication and may differ slightly to the one displayed in the brochure. Occasionally itineraries change as operators make improvements based on comments from past travellers and research. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.
Please refer to the individual operator child policies within the rate document.
Fees and Levies
Any additional fees/levies are noted within each itinerary. Credit card payments attract a 1.5-2.0% surcharge.
Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to
any customer which is beyond our control. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants from a number of our activity providers. Real Aussie Adventures works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your trip.
Travel Insurance is NOT included. We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is the clients personal responsibility to purchase their own travel insurance to cover any liability which may be incurred to us, or our service providers. We strongly recommend that clients source travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on either the confirmed departure date, or a connecting service at the end of a tour. Our operators often work in remote locations and meeting flights or other transport arrangements after tour cannot be guaranteed. Travel insurance recommended with a low excess payment, to make claiming on cancelled tours worthwhile.
Smoking & Drinking
Government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles (smoking and drinking should be limited to stops along the route).
Prices are quoted in Australian Dollars inclusive of GST for Australian product, New Zealand Dollars inclusive of GST for New Zealand product and US Dollars for our Asian products, and are valid for travel until 31st March 2015.
REAL AUSSIE ADVENTURES PTY LTD
Postal Address AU: PO Box 458, Hove, South Australia, 5048
Email: enquiri[email protected]
ABN : 31 158 549 332